Support

Email : support@digitalbrainex.com

Terms of Support for DigitalBrainEX Desktop Application

Thank you for choosing DigitalBrainEX as your preferred desktop application. We are committed to providing you with the best possible support to ensure a seamless experience. Before reaching out for assistance, we kindly ask you to carefully review the following terms of support:

• Support Channels: Support for DigitalBrainEX is available exclusively through email. You can contact our support team at support@digitalbrainex.com. We aim to respond to all queries within 24 to 48 hours (on business days).

• Onsite Support: Please note that we do not offer onsite support for DigitalBrainEX. All support requests and troubleshooting will be handled remotely via email communication.

• Bug Resolution: Our development team diligently works to resolve bugs and issues. However, due to the complexity of some problems, bug resolution may take up to 3 months. We appreciate your patience and understanding during this process.

• Configuration and Database Issues: Any configuration-related or database issues will be given high priority. Our team will make every effort to address and resolve such issues within a week.

• Sync Issues: In the event of synchronization issues between multiple instances of DigitalBrainEX, our support team may require temporary access to your Google account to thoroughly investigate and debug the problem. Rest assured that we will handle your account information with utmost care and in compliance with our privacy policy.

• Software Updates: Regular updates for DigitalBrainEX will be released to enhance functionality, fix bugs, and improve overall performance. We encourage all users to keep their applications up to date to benefit from the latest improvements.

• Supported Operating Systems: DigitalBrainEX is designed to work with specific operating systems. Ensure that your system meets the minimum requirements outlined in the application's documentation to avoid compatibility issues.

• User Responsibility: While our support team is here to assist you, it's essential to acknowledge that certain issues may arise due to user error or hardware/software conflicts. Users are responsible for following instructions, configurations, and system requirements as stated in the application documentation.

• Third-party Integrations: DigitalBrainEX may integrate with third-party services or platforms. We will provide support for our application's functionalities, but any issues related to third-party services will need to be addressed with the respective service providers.

• Feedback and Feature Requests: We highly value your feedback and welcome any suggestions for improving DigitalBrainEX. Feel free to share your ideas or feature requests with our support team.

By using DigitalBrainEX, you agree to abide by these terms of support. We are committed to delivering a reliable and efficient application, and our support team is dedicated to assisting you throughout your journey with DigitalBrainEX.

Thank you for your trust in our product, and we look forward to serving you.

Sincerely,

The DigitalBrainEX Support Team

Cancellation and Refund Policy for DigitalBrainEx:

At DigitalBrainEx, we strive to provide exceptional services and products to our valued customers. However, we understand that circumstances may arise where you need to cancel your order. To ensure a smooth and transparent cancellation and refund process, we have outlined our policy below:

Cancellation Period: You may request a cancellation of your order within 15 days from the date of purchase.

Refund Amount: Upon cancellation within the specified period, we will process a refund of 90% of the total purchase amount. The refund amount will be calculated after deducting any fulfillment charges, transaction fees, or other applicable fees incurred during the order processing.

Refund Method: The refund will be processed using the same payment method used for the original purchase. Please note that the time it takes for the refund to be credited to your account may vary depending on your bank or payment provider.

Eligibility for Refund: To be eligible for a refund, your cancellation request must be made within the 15-day cancellation period. Any cancellation requests received after this timeframe will not be eligible for a refund.

How to Request a Cancellation: To initiate a cancellation request, please contact our customer support team via email at support@digitalbrainex.com or call our helpline at [Your contact number]. Provide the order details and reason for cancellation in your request to expedite the process.

Exceptions: Please note that this refund policy applies to our digital products and services only. For any physical products or special cases, different policies may apply, and you will be duly informed at the time of purchase.

Modifications to the Policy: DigitalBrainEx reserves the right to modify or update this cancellation and refund policy at any time. Any changes to the policy will be published on our website and will be applicable to all future orders.

Contact Information: If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to our customer support team at support@digitalbrainex.com or call [Your contact number].

By making a purchase on DigitalBrainEx, you agree to abide by the terms and conditions outlined in this cancellation and refund policy.